Join the Team

At Argus, our most valuable investment is our people

We offer an attractive salary and benefits package along with opportunities for growth and development through our comprehensive educational program. And we do not stop there. We also support our employees in their interests outside of the office, because we care about their families and their quality of life.

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Customer Service Representative

We’re Hiring!

Customer Service Representative

 

This role will support our personal lines insurance operations by responding to customer enquiries, providing policy advice, preparing quotations, issuing policy documentation, processing renewals and amendments, and taking payments where required.

The successful candidate will play an important role in delivering a high standard of service to clients across face-to-face, telephone and email channels.

Key responsibilities include:

  • Responding to customer enquiries and providing clear, professional policy information.

  • Preparing quotes and issuing new policies, renewals and amendments in line with underwriting guidelines and documented procedures.

  • Inputting and maintaining accurate customer and policy information on internal systems.

  • Chasing renewals and updating records accordingly.

  • Collecting premium payments and supporting payment and debt collection processes.

  • Liaising with clients, brokers, claims teams, underwriters, insurers and internal departments to support customer needs.

  • Supporting credit control and finance-related queries where required.

  • Identifying appropriate cross-selling opportunities.

  • Reviewing current processes and making recommendations for improvements.

Skills & Experience:

  • The ideal candidate will have previous experience in a customer service, insurance administration, broking or underwriting support role.

  • You will be highly organised, accurate in your work and confident communicating with customers and internal stakeholders.

  • Strong verbal and written communication skills, excellent attention to detail, and the ability to manage renewals, follow-ups and competing priorities effectively.

  • Experience using insurance or underwriting systems would be an advantage.

  • We are looking for someone who is professional, dependable and proactive, with a strong commitment to delivering excellent customer service and supporting continuous improvement.

Benefits:

  • Yearly performance bonus

  • Life insurance (2x annual salary)

  • International health insurance

  • Summer hours

  • Hybrid working (Depending on necessities)

  • Payment of professional membership fees and role related training (e.g., CII)

  • Education awards for professional qualifications

  • Staff discounts on personal insurance policies

  • Employee Assistance Programme (confidential support service)

Apply

If you are interested in joining our team and developing your career in insurance, we would be pleased to hear from you! Please send your application to recruitment@argus.gi.

As an equal opportunities employer, Argus is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Argus aspires to have a diverse and inclusive workplace and strongly encourages suitably qualified applicants from a wide range of backgrounds to apply and join the Argus family.