Join the Team

Role Summary:

• Act as a senior underwriting authority for Commercial Lines, managing medium – high complex risks and delivering technically sound underwriting decisions in line with company strategy and risk appetite.
• Provide expert guidance to intermediaries and clients on non-motor products, ensuring high-quality service, accurate policy placement, and strong relationship management.
• Support the Team Leader and Underwriting Manager in driving portfolio performance, profitability, and growth in line with company targets and objectives.
• Contribute to the achievement of business objectives through disciplined underwriting, retention strategies, and selective new business acquisition.
• Assist in handling escalated broker/client queries and complaints, ensuring timely and professional resolution.
• Support the Technical Underwriting & Product Development Lead and/or other senior members of staff in the delivery of structured training and onboarding support to new recruits in line with company standards and regulatory requirements.
• Conduct and/or attend risk surveys where required, providing insights to support underwriting decisions.

Role Responsibilities:

• Underwrite new business, renewals, and mid-term adjustments within delegated authority limits, ensuring adherence to underwriting guidelines and profitability targets.
• Assess complex risks, determine appropriate terms, pricing, and coverage, and escalate where necessary.
• Build and maintain strong relationships with intermediaries and clients to support business retention and growth.
• Proactively identify cross-selling opportunities across the product suite.
  Monitor renewal pipelines, actively follow up with intermediaries, and implement strategies to maintain and improve retention levels.
• Support the Team Leader and Underwriting Manager in supervising daily team activities and ensuring operational efficiency.
• Provide support to junior staff, ensuring consistent underwriting standards across the team.
• Ensure accurate and timely data entry into underwriting systems and maintain high data quality standards.
• Handle incoming enquiries (telephone/email) professionally and ensure service standards are consistently met across the team.
• Collaborate with senior management and AICEL M to support strategic initiatives and business planning.
• Perform additional duties as required by senior management in support of business needs.

Key Accountabilities:

• Deliver exceptional service to clients and intermediaries across all communication channels.
• Ensure timely issuance of quotes, policies, renewals, and documentation in line with agreed service levels.
• Maintain strong collaboration with internal stakeholders, including Claims, Finance, and Compliance, to ensure seamless service delivery.
• Support resolution of complex queries, claims-related issues, and complaints in a professional and efficient manner.
• Contribute to team performance by supporting, guiding, and developing colleagues.
• Maintain renewal retention rates in line with company targets through proactive engagement with intermediaries.

Key Success Factors:

• Consistent achievement of underwriting profitability and growth targets within defined risk appetite.
• High retention rates supported by proactive renewal management and strong broker relationships.
• Timely and accurate processing of all underwriting activities and documentation.
• Demonstrated technical expertise and sound judgment in underwriting complex risks.
• Positive contribution to team development, particularly junior members of staff, through coaching, mentoring, and knowledge sharing.
• Effective support to the Technical Underwriting & Product Development Lead in product development, including review of wordings, proposals, and underwriting guidelines.
• Strong collaboration across departments, including support for credit control and financial processes where required.
• Achievement of individual performance objectives as set annually.

Work Benefits:

• Yearly performance bonus
• Life insurance (2x annual salary)
• International health insurance
• Summer hours
• Hybrid working (Depending on necessities)
• Yearly eye screening
• Parking Space (After 6 months probation)
• Payment of professional membership fees (e.g., CII)
• Education awards for professional qualifications
• Sponsorship for job-related training
• 40% discount on personal insurance policies (after 6 months' probation)
• Employee Assistance Programme (confidential support service)

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Allshores community.